Mallology Module B5 - Retail Property Management

  • Author: Mallology
  • Level: Advanced
  • Study time: 2 hours per module
  • Video time: 1h 12m
  • Exam: 15 Muliple Choice Questions
  • Certificate: 2 CPD Credits
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Retail property management has shifted from a reactive maintenance-led facility role to a strategic destinational director who curates experiences, leverage real-time data, and prioritize long-term asset resilience over simple rent collection.

This module examines the development of asset and business management plans, standard operating procedures, key management roles and responsibilities, and key performance indicators employed by mall management to monitor centre performance, tenant success, customer behaviour and crucial metrics to measure return on investment. Finally we examine effective car park strategies to support the growth of retailer sales.
CPD Register Accredited Provider #778174

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What is Mallology?

The only certified vocational training course in shopping mall management.

12 specialised subject modules covering leasing, commercialisation, valuation, sustainability, smart malls and much more. Each module takes 2 hours.

Accredited for CPD - scholars receive certificates of Continuous Professional Development which are recognised by global real estate employers and institutions.

Why study Mallology?

It introduces the industry to newcomers and upskills incumbents with the latest strategies, industry thinking, knowledge and case studies.
Benefit from studying modules written by qualified experts and surveyors with years of practical industry experience in retail property management.

The Principal Tutor is Lance Stanbury, an expert in shopping mall master-planning, development, set-up and launch, marketing and operations. Lance has been training mall managers for over a decade and lectures internationally on mall management. 

Who should study Mallology?

Leaders in retail property (developers, owners, surveyors, mall managers) seeking to widen their knowledge base and learn from worldwide innovations and creativity.

Service providers (architects, marketing agencies, hard and soft service contractors) wishing to enhance their support.

So, start becoming a Mallologist today!

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Created by

Lance Stanbury

Mall Consultants, LTD.
Lance Stanbury is the Founder and CEO of Mall Consultants Ltd., an international consultancy specializing in retail property strategy, mall management, recruitment, and professional training. With extensive experience across the UK, Europe, the Middle East, and Asia, he has contributed to the successful launch and operation of numerous major retail destinations.
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